When team members are failing to meet expectations or to grow, there are five questions that can be asked, by the individual themselves or by their supervisors. More often than not, the questions need to be asked by the supervisor. Once the answer is achieved, the root cause must then be addressed in order to take immediate and strategic corrective action.
1. They do not know what is expected.
2. They do not know how.
3. They are afraid.
4. They are not capable.
5. They know what is expected, they know how, they are not afraid, they are capable but they simply will not do it. Why?
Recently a survey was conducted asking employees what they needed from their supervisors and the number one response was: "What is expected of me." Hard to believe that we hire people to do a job but fail to clearly articulate what, specifically, they are required to do at what levels.
If people do not know how to do something, get them trained. It is impossible to hold people accountable for not doing what they don't know how to do!
People are typically afraid of the unknown. The more they do something the less fear they will have if they have the proper risk and reward system in place.
Successful sports teams put players in the position they are most capable of performing at. If they are not capable of performing at any position, they can't be a part of the team.
When someone has the opportunity to do something they are fully prepared to do and they choose not to, the root-cause must be determined and the only way to arrive at the best conclusion is to communicate.