Laura Hinojosa, Hidalgo County District Clerk, hosted a Passport Acceptance Training today for district clerk staff from Hidalgo and Cameron Counties. The training authorizes the individuals successfully completing training to accept applications on behalf of the US Department of State, Passport Services.
“We were initially going to send a large group of our staff to a certification training in Houston when we realized that it would be more efficient and cost effective to host a training in Hidalgo County,” said Hinojosa. “Fortunately, the US Department of State was willing to work with us. We are happy Cameron County is able to join us as we prepare for the high demand and try to offer more convenient and customer friendly passport services in our respective offices.”
The training, conducted by Kenneth Kimich, Houston Regional Passport Agency Customer Service Manager, consisted of a review of execution procedures and the processing and assembly of passport applications. In addition, staff was trained on identifying fraudulent documents, fee assessment, and maintaining quality control.
The Hidalgo County District Clerk Office, located on the first floor of the Hidalgo County Courthouse, is currently accepting passport applications from 9am to 3pm, Monday through Friday. In anticipation of the Western Hemisphere Travel Initiative passport deadline of June 1, 2009, the district clerk office is also considering offering passport services on Saturdays.
“We are currently working with other county departments to ensure that we are fully staffed and prepared to offer services on Saturdays,” said Hinojosa. “If all goes well, however, we plan to kick-off our Saturday working hours on March 28th, officially Passport Day, in an effort to better serve working families in the County of Hidalgo.”
For further details please visit the district clerk website at www.co.hidalgo.tx.us or the US Department of State website at www.travel.state.gov. The public is encouraged to contact the district clerk office at 956.318.2200, ext. 6270, to schedule an appointment.